Make Payments & Maintenance Requests
Set up your Electric with Seattle City and Light
Request a Roommate Change
Who is my Property Manager?
Frequently Asked Questions
Please note that all fees, policies, and procedures may vary by lease and are subject to change. Tenants should refer to their legal lease documents.
What is the non-refundable admin. charge?
The non-refundable administrative charge covers administration costs to ready the unit for new tenancy as well as a fee imposed from the City of Seattle to improve and preserve a safe and healthy rental property
What is the pet policy?
In most of our buildings dogs and cats are allowed. Dogs are subject to a 45 lb weight limit. Tenant agrees to pay a 20% fully refundable deposit and $25 Pent rent per month.
What happens if I want to break my lease early?
The Tenant shall be responsible for rent and utilities until the unit is re-rented and be charged a Lease Break Fee equal to Two Month’s Rent. Tenant will repay Landlord the full amount of any rent incentive or free rent given as move-in incentive.
How do we change roommates?
If there is a roommate change, the new roommate will need to be screened and approved. Current roommates must also sign a roommate addendum releasing previous roommates for the lease. The roommate change fee is $150 per new roommate. Partial deposits will not be refunded to exiting roommates. Deposits are held for the total unit. Departing roommates are responsible for settling deposit costs with incoming roommates.
What does the utility charge cover?
Most of the buildings have a flat charge for water/sewer/garbage base on consumption (charged per # of people living in unit). For all other buildings not on a flat fee, water/sewer/garbage are metered and billed through a 3rd party company. See lease for details for your building.
What is the minimum credit score and income requirement?
Applicants should make 2.5 times the rent as a collective group or sole applicant. Rental and credit history are reviewed and will be a determining factor in acceptance. In some cases, last months rent or a co-signer will be accepted to approve and applicant.
I lost my keys or I’m locked out what do I do?
Lockouts should be directed towards maintenance or your property manager. A lockout fee will be charged based on time of day. See lease for fee details. If in event that no one is available to assist with the lock out, the tenant will be responsible for contacting a paying a locksmith.
What maintenance is my responsibility?
Maintaining unit and common areas in a clean and sanitary manner. Lightbulb replacement as well as battery replacement of smoke alarms and carbon monoxide detectors. Properly dispose of all rubbish and waste.
How do I set up my electric with Seattle City Light?
You may reach Seattle City Light at 206.684.3000 or find them online at http://www.seattle.gov/light/ Your property manager will also provide your meter number to help setup your account
What is the move out procedure?
Notice must be put in writing and delivered to the office or emailed to firstname.lastname@example.org. Please provide new address at this time. Tenant is responsible for returning the unit in the exact condition it was received or will be charged a service and cleaning fee. The property manager will contact tenant to coordinate a move out inspection subject to property managers schedule, if tenant is not able to meet at available times tenant will receive results of inspection form through email on file.
When will we receive our deposit?
Deposits will be mailed in check to provided forwarding address 21 days after move out date. Receipt of any charges will also be provided.
What happens if I move out but have mail/packages delivered to my old address?
Tenants will need to contact their property manager and will pick up their mail/packages at the office between 9am-5pm
How long do I have to sign the lease?
After receipt of the lease, you will have 24 hours to sign or the lease will cancel and be offered to the next applicants.
I’m having trouble with my online portal. What do I do?
You can access your appfolio portal here:
If you have forgotten your password, you can request a new password at sign in. Be sure to check your spam folder if you do not receive the reset link.
If you still have trouble with your portal you can contact your property manager or the main office at WPM for assistance.
Moving In or out?
Don’t forget to look at our moving page for some important details