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Frequently Asked Questions
Please note that all fees, policies, and procedures may vary by lease and are subject to change. Residents should refer to their legal lease documents.
What is the pet policy?
In most of our buildings, dogs and cats are allowed. Dogs are subject to a 45 lb weight limit. Non-ESA certified pets are subject to monthly pet rent of $35 per 1st pet and additional $10 for 2nd pet. Discuss pet policy with your Property Manager for further details. Unauthorized pets are subject to fines as oulined in the lease agreement. WPM follows all Seattle Rental Laws in regards to Support Animals.
What happens if I want to break my lease early?
The resident shall be responsible for rent and utilities until the unit is re-rented and will be charged a lease-break fee equal to two month's rent. Resident will repay the landlord the full amount of any rent incentive or free rent given as a move-in incentive. See your lease agreement for full details and contact your Property Manager to discuss your options.
How do we change roommates?
If there is a roommate change, the new roommate will need to be screened and approved. Current roommates must also sign a roommate addendum releasing previous roommates for the lease. The roommate change fee is $150 per new roommate. Partial deposits will not be refunded to exiting roommates. Deposits are held for the total unit. Departing roommates are responsible for settling deposit costs with incoming roommates. Request a roomate change using this form.
What does the utility charge cover?
Building utilities vary by property. See lease for details for your building. Discuss questions with your Property Manager.
What is the minimum credit score and income requirement?
Applicants should make 2.5 times the rent as a collective group or sole applicant. Rental and credit history are reviewed and will be a determining factor in acceptance. In some cases, last months rent or a co-signer will be accepted to approve an applicant. Full details of our screening criteria are listed on the rental application.
I lost my keys or I’m locked out what do I do?
If you're locked out, please contact our maintenance team via phone at (206) 495-1345 for after hours assistance. A lockout fee will be charged based on the time of day. See your lease for fee details. If in event that no one is available to assist with the lock out, the tenant will be responsible for contacting a paying a locksmith.
What maintenance is my responsibility?
Maintaining your residence in a clean and sanitary manner is required per your lease. Residents are required to replace light-bulbs as well as batteries within smoke alarms and carbon monoxide detectors, along with refrigerator filters. Residents are required to break down all cardboard boxes, and properly dispose of all garbage, compost, and recycling as compliant with Seattle city laws and regulations.
All damage determined to be the result of resident negligence may be subject to fees. Common Issues:
- Misuse of garbage disposal
- Clogged drains
- Broken fixtures
- Holes in Walls/Floors
- Failure to Report Leaks, Running Toilets'
- Unauthorized dumping (couches, mattresses, etc.)
See your lease for complete details. Contact your Property Manager with questions.
How do I set up my electric with Seattle City Light?
What is the move out procedure?
As a resident, it is your responsibility to provide us with a 20-day notice to vacate (for Month to Month leases) or 45 days (for Fixed Term Leases). You can find all the details about this process on our moving page.
When will we receive our deposit?
If there is a refund due, we will return your deposit minus any itemized charges via USPS postmarked by 21 days of end of lease term.
What happens if I move out but have mail/packages delivered to my old address?
Residents must submit a change of address form with USPS prior to your move-out date. Any miss-deliveries are NOT the responsibility of management. If you believe a package was miss-delivered, we will try to assist if possible.
How long do I have to sign the lease?
After you receive a copy of your lease, you are required to sign within 48 hours, or the lease will automatically be cancelled, and the unit will be offered to the next applicant. Additonal time will be granted within the Seattle Rental law if additional accomodations or documentation is required.
I’m having trouble with my online portal. What do I do?
You can access your resident portal here. If you forget your password, you can request a new password at sign in. Be sure to check your spam folder if you do not receive the reset link. If you still have trouble with your portal you can contact our main office 206-784-9780.