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Frequently Asked Questions
Please note that all fees, policies, and procedures may vary by lease and are subject to change. Residents should refer to their legal lease documents.
What is the non-refundable admin. charge?
The non-refundable administrative charge covers administration costs to ready the unit for new tenancy as well as a fee imposed from the City of Seattle to improve and preserve a safe and healthy rental property
What is the pet policy?
In most of our buildings dogs and cats are allowed. Dogs are subject to a 45 lb weight limit. Resident agrees to pay a 20% fully refundable deposit and $25 Pent rent per month.
What happens if I want to break my lease early?
The resident shall be responsible for rent and utilities until the unit is re-rented and will be charged a lease-break fee equal to two month's rent. Resident will repay the landlord the full amount of any rent incentive or free rent given as a move-in incentive.
How do we change roommates?
If there is a roommate change, the new roommate will need to be screened and approved. Current roommates must also sign a roommate addendum releasing previous roommates for the lease. The roommate change fee is $150 per new roommate. Partial deposits will not be refunded to exiting roommates. Deposits are held for the total unit. Departing roommates are responsible for settling deposit costs with incoming roommates.
What does the utility charge cover?
Most of the buildings have a flat charge for water/sewer/garbage base on consumption (charged per # of people living in unit). For all other buildings not on a flat fee, water/sewer/garbage are metered and billed through a 3rd party company. See lease for details for your building.
What is the minimum credit score and income requirement?
Applicants should make 2.5 times the rent as a collective group or sole applicant. Rental and credit history are reviewed and will be a determining factor in acceptance. In some cases, last months rent or a co-signer will be accepted to approve an applicant.
I lost my keys or I’m locked out what do I do?
If you're locked out, please contact our maintenance team via phone at (206) 388-0749, or (206) 495-1345 for after hours assistance. A lockout fee will be charged based on the time of day. See your lease for fee details. If in event that no one is available to assist with the lock out, the tenant will be responsible for contacting a paying a locksmith.
What maintenance is my responsibility?
Maintaining your residence in a clean and sanitary manner is required per your lease. Residents are required to replace light-bulbs as well as batteries within smoke alarms and carbon monoxide detectors, as well as refrigerator filters. Residents are required to break down all cardboard boxes, and properly dispose of all garbage, compost, and recycling as compliant with Seattle city laws and regulations.
How do I set up my electric with Seattle City Light?
What is the move out procedure?
As a resident, it is your responsibility to provide us with a 20-day notice to vacate. You can find all the details about this process on our moving page.
When will we receive our deposit?
If there is a refund due, we will return your deposit minus any itemized charges within 21 days.
What happens if I move out but have mail/packages delivered to my old address?
In the case of a misdelivery, we will retrieve your mail/packages from your former building, and hold them for you at our office. Please contact us to make pick-up arrangements; our office is open M-F from 9am-4pm. Additionally, it is your responsibility as a resident to submit a change of address form with USPS prior to your move-out date.
How long do I have to sign the lease?
After you receive a copy of your lease, you are required to sign within 48 hours, or the lease will automatically be cancelled, and the unit will be offered to the next applicant.
I’m having trouble with my online portal. What do I do?
You can access your resident portal here. If you forget your password, you can request a new password at sign in. Be sure to check your spam folder if you do not receive the reset link. If you still have trouble with your portal you can contact your Property Manager.